Effective Date: 1 January 2026
01 / Overview
This Refund Policy applies to all purchases made through I-denty, including memberships, coaching programs, consultations, digital content, and related services.
02 / General Policy
All purchases are final unless explicitly stated otherwise in writing.
I-denty operates a digital, access-based model. Once access to content, programs, or services has been granted, the purchase is considered fulfilled.
03 / Memberships
Memberships renew automatically (monthly or annually)
You may cancel before your next billing date to stop future charges
No refunds, partial or prorated, are provided for any unused period
04 / Programs & Digital Content
Programs, frameworks, and digital materials may be accessed immediately or shortly after purchase.
Due to the nature of digital delivery:
These purchases are non-refundable once access has been granted
05 / Coaching & Sessions
Coaching sessions and programs reserve dedicated time and capacity.
Fees are non-refundable
Any rescheduling (if applicable) will be defined per offer
06 / Payment Plans
If a payment plan is selected:
You are responsible for completing all instalments
Failure to complete payments may result in suspension of access
07 / Exceptions
Any exception or special condition:
Must be clearly stated in writing for that specific offer
No verbal agreements override this policy
08 / Chargebacks
If you believe a billing issue has occurred:
You must contact us first at contact@identy.com
Initiating a chargeback without prior contact may be considered a breach of Terms
09 / Contact
For billing enquiries: